The Essential Skills of Communicating teaches managers how to craft clear and concise messages, deliver messages designed for the team member, use active listening skills, align verbal and nonverbal communication, and provide impactful feedback.
Classroom
Learning by doing
Company-specific skill practice scenarios
In-house, or external facilitation
Engaging exercises
Online
5-8 modules per course to keep learners engaged
HD video examples, interactive question formats
Designed to increase learning retention - Scenario-based exercises to engrain critical skills
Blended
Combine online and classroom learning for a more robust solution
Flexible, built around your learners’ schedules
Customizable agenda to fit the needs of your organization
Reinforcement
Continued practice to ensure skills are used on the job
All reinforcement resources included at no additional cost
Vital Boost app, on-the-job worksheets, follow-up skill practice
Course Objectives
Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
Construct and express clear and concise messages in both written and spoken communication.
Deliver messages that address the interests of the listener.
Make verbal and nonverbal communication congruent to reinforce the intent of messages.
Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
Provide the rationale for your feedback, whether to reinforce or improve performance.
