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Classroom
  • Learning by doing
  • Company-specific skill practice scenarios
  • In-house, or external facilitation
  • Engaging exercises
Online-icon
Online
  • 5-8 modules per course to keep learners engaged
  • HD video examples, interactive question formats
  • Designed to increase learning retention - Scenario-based exercises to engrain critical skills
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Blended
  • Combine online and classroom learning for a more robust solution
  • Flexible, built around your learners’ schedules
  • Customizable agenda to fit the needs of your organization
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Reinforcement
  • Continued practice to ensure skills are used on the job
  • All reinforcement resources included at no additional cost
  • Vital Boost app, on-the-job worksheets, follow-up skill practice
Course Objectives
  • Understand the impact that unresolved conflicts have on work, team members and the organization.
  • Identify the four phases of conflict and understand the appropriate time to intervene.
  • Distinguish between work-related and people-related conflict to determine how to best handle the conflict.
  • Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
  • Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members.